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Returns &   Refunds​

If you have received an order from us, but are not satisfied, you have the option of returning the order within 14 days of receiving it.

Please note Sale items can not be returned! 

To return your order, follow the steps listed below. ​

1. Pack the products in the original shipping box or any other solid carton. Close the box and tape it securely.​

2. Send the package with tracking to:​


Spinnerie 13

3632 ET Loenen aan de Vecht

Please note: We do not cover the costs of returning your order, so we strongly recommend you send your parcel with tracking and keep proof of postage. If the product gets lost this is not our responsibility. 

It is also possible to return a product to our shop. 

Once the order is processed, we will issue a refund. Within 2 weeks after receiving your parcel, you will receive a confirmation that your return has been processed and a refund was issued!​



Orders which are placed during the COVID-19 period have a delivery time of approximately 5 business days. Please note we are doing our best to get your orders to you as soon as possible, however further delays may be experienced. 


What happens to my order, if I’m not at home when it gets delivered?


If you are not at home during the time of delivery, the parcel may be delivered to your mailbox, a neighbour or can be picked up at a service point. 

Sale Items


Can not be returned!

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